Logo, Name, Rating, CEO, Pricing, Founded, Revenue, Employees. If the time comes that the developer gets a productive editing interface in place, ScreenSteps could become the best product in the category of documentation development, but until then it is punishing experience to use this product. Businesses utilize ScreenSteps as their knowledge management solution to assist customers. You cant change your billing plan cycle from monthly to annual or from annual to. If you don't need multi platform or zendesk integration you are much better off with MacSnapper. Reduce the time and cost of onboarding new users Improve adoption with better help guides that are easy to find and simple to read Decrease the time it. To set up your Nest Aware subscription, follow the on-screen steps. I will develop and organize all the content of my manual with other screen snap tools such as Little Snapper, Skitch and Voila and then move them into ScreenSteps as a final step. In the end, the process of producing documentation becomes as frustrating and time consuming as it would be without the program.īecause this program integrates with Zendesk I will continue to use it but only as a publishing tool. There is no way to handle multiple steps so each step must be individually moved from lesson to lesson in a tedious multi-step process that wastes time and energy. The standard system clipboard is not supported so there is no way to collect steps and improve efficiency using scrapbooks or multi-clipboards. The editing interface is anti-productive. It is extremely time consuming and tedious to reorganize steps into multiple small hyperlinked lessons All the time you save by creating steps easily is completely lost in the editing process. Unfortunately, this is where things fall apart. This is a very quick and easy process that is seamlessly integrated into the process of using an application while you document it.Īt the end of a documentation session you are left with a lesson full of screen steps that can be nicely annotated and described with minimal text to produce a clear tutorial that teaches the end user well. It is very effective and easy to use when it comes to snapping screen shots which are automatically added as steps to an open lesson. Also, it is cross platform which is very important if your are documenting a product runs on both Mac and Windows. Plus, then you don’t have to send out a whole bunch of user invites to different people so that they can access your account. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts. With ScreenSteps, new agents don’t seem to have any calls that they shudder with. It integrates with Zendesk which is very important to me. ScreenSteps integrates with SSO providers, including Google Apps, SalesForce, Azure Active Directory, Okta, and others. Gary Chairman and CEO of a Small Business. I can output manuals to a variety of well designed outputs including pdf and html. About the Companyīlue Mango Learning Systems was founded in 2003 and is headquartered in Virginia.ScreenSteps has certain great advantages that make it worthy of consideration. Additionally, the platform is designed to assist users with standardizing procedures, track employee as they move through training processes and checklists, and create accessible online data repositories for all company training materials to ensure employees are able to locate and utilize reference materials after training periods. The software allows users to create an internal Google-like knowledge base that enables employees to browse and search company data by keyword, and is equipped with a built-in hierarchy for organization purposes, while ensuring users to maintain viewing permissions. The platform enables users to create training courses on product releases, customer trends, competitors and internal processes, utilize context-sensitive help to better facilitate role-specific activities such as lead prospecting or customer response and support consistency, and allows users to include training course-specific checklists, job aids, and SOPs. ScreenSteps is a knowledge base management and training software designed to enable sales teams, support centers and employees through learning processes. Select CustomersĬontact vendor directly for case studies. Vendor works with small and midsize customers. Product is available as a SaaS solution that requires no additional hardware.
0 Comments
Leave a Reply. |